Refund and Return Policy

1. Eligibility for Returns and Refunds

• Time Limit: You can request a return or refund within 30 days from the date of delivery. Please note that items must be in their original condition, unused, and with all the original packaging and accessories intact.
• Proof of Purchase: To be eligible for a return or refund, you must provide a valid proof of purchase, such as the order confirmation email or invoice.

2. Reasons for Returns and Refunds

• Product Defect: If you receive a home product that is damaged, defective, or not functioning properly. In such cases, please contact our customer service team immediately, and we will guide you through the process of returning the item and arranging for a replacement or refund.
• Incorrect Item: If you receive an item that is different from what you ordered. This could be due to a packing error on our part. Again, please reach out to us as soon as possible, and we will rectify the situation promptly.
• Change of Mind: If you simply change your mind about the product and decide you no longer want it, you may still return it within the specified time limit, provided it meets the condition requirements mentioned above. However, please note that in such cases, you may be responsible for the return shipping costs.

3. How to Initiate a Return

• Contact Customer Service: To start the return process, please send an email to our customer service team at service@howsewe.com or use the “Contact Us” form on our website. Include your order number, the reason for the return, and a detailed description of the item. Our team will respond to you within 24 business hours to provide further instructions.
• Pack the Item: Once you receive approval for the return, carefully pack the item in its original packaging (if possible). Make sure to include all the accessories and any documentation that came with it.
• Ship the Item: Ship the package back to us using a reliable shipping carrier. We recommend choosing a shipping method that provides tracking information. Please note that you are responsible for ensuring the item reaches us safely. 

4. Refund Process

• Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If everything is in order, we will process your refund.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to be reflected in your account, depending on your payment provider’s processing time.

5. Exceptions

• Custom or Personalized Items: Items that have been customized or personalized according to your specific requirements are generally not eligible for return or refund unless they are defective.
• Final Sale Items: Some products marked as “Final Sale” on our website are not eligible for returns or refunds. Please check the product description carefully before making a purchase to identify if an item falls under this category.

6. Customer Support